Summer in the Serengeti
Dear Lynn, We want to express our thanks and appreciation for your effort, care and personalised service for our recent african safari trip to Tanzania . As you know this has been a long time in the planning stages but once we were in touch with you everything right down to the last detail and question has been taken care of. African Dream Safari provided excellent customer service and obviously listens to their clients regarding any concerns.
The moment we entered into the Arusha airport, Kayfus met us and expedited our customs and luggage transfer. Then we were introduced to Emmanuel and the first leg of our incredible journey began by delivering us to Mt Meru Resort-definitely a five star resort. He ensured all our immediate needs as well as presenting us with a personal gift for the ladies-a lovely bracelet that I love and will wear eagerly and explain where it came from. He also was there for the return part of our trip ensuring that everything was taken care of.
We were lodged in first class accommodations. All five lodges provided wonderful clean, comfortable accommodations and safety was a top priority at all of them. The meals, including the boxed lunches, were delicious, healthy and plentiful. The lodge staff also went out of their way to provide excellent service and always with a smile and sense of humour. There were times when there was new staff being trained and they worked so hard to understand and speak English but also willing to teach us a few words. They seem very proud of their efforts and rightly so.
I need to address our guide personally. Thomson was absolutely brilliant. He has many skills that made our trip a trip of a lifetime. His knowledge, love and respect of the animals and their behaviour were remarkable and are what made our safari so successful. His ability to drive with our safety in mind but also sight the obvious, the hidden, the rare and the very small animals was extraordinary. He was concerned for our comfort, safety and our personal goals regarding the animals and their behaviour.
He had the patience needed to deal with six of us who had different expectations and outlooks. He had an excellent sense of humour and it made for a good time driving and looking for the animals. Thomson is also well respected by his peers and it was evident many times when our paths crossed with other companies and drivers. Our questions and conversations indicate that he is dedicated to the animals’ well being and protection in the bigger scheme of things within the country of Tanzania . All in all an impressive person and we will think of him often. Thank you Thomson!
We have included a few favourite pictures-it was hard to choose. We wish we had a picture to describe all the feelings and emotions felt on this trip of a lifetime. Thank you for all you have done to make it so wonderful!
Marg & Glyn Cook